Pre-launch draft · Not legal advice

Compliance & Calling Rules

Last updated: 1 July 2026 · Reviewed by qualified counsel before any live campaign.

Compliance is a product gate, not a footnote. Kleos enforces region-specific controls before any campaign can place a call. This page summarizes our posture; it is planning information, not legal advice.

The core rule

No documented lawful basis, no outbound AI voice. For contacts without a compliant basis for the relevant call type, Kleos still supports research, segmentation, opt-in generation, scripts, and reporting — but the AI does not call until the record passes every gate.

United States

The FCC treats AI-generated voices as "artificial or prerecorded" under the TCPA. Marketing calls using such voices to protected numbers require prior express written consent, and telemarketing is subject to the FTC's Telemarketing Sales Rule.

Per counsel guidance encoded as a configurable gate, US B2B calls to genuine business numbers are treated as ordinary business calls and are handled under our cold-outreach path; B2C and customer-reactivation calls require AI-voice consent. Some US states have bot-disclosure laws that may require proactive disclosure.

  • National and entity-specific DNC screening; state DNC/telemarketing checks before launching in a state.
  • Calling windows — no earlier than 8 a.m. or later than 9 p.m. local time (stricter where a state requires).
  • Clear caller identity and a valid callback number.
  • AI disclosure per the applicable rule (proactively, or honestly on request, depending on jurisdiction and call type).
  • Live spoken opt-out honored immediately, with a retained suppression record.
  • Recordkeeping (scripts, logs, consent, DNC checks, dispositions), with recording off by default.

United Kingdom

Under PECR, automated marketing calls require consent. Because AI voice is not a human speaking live, Kleos treats outbound AI voice marketing calls as automated calls requiring specific consent that covers the partner and the automated/AI channel. Failure to opt out is not consent.

  • Consent that specifically covers automated/AI voice marketing calls.
  • TPS/CTPS screening for live-call workflows and a partner-specific suppression list.
  • UK GDPR lawful basis, transparent privacy notice, and the right to object to direct marketing.
  • Valid caller identity and callback details; dialer safety to avoid silent/abandoned calls.
  • Opt-out and objection honored, with a retained suppression record.

Required campaign gates

Every campaign must pass a gate sequence before calling: region and call type selected; legal classification recorded; consent requirement determined and records imported or opt-in completed; suppression screening done; calling hours, caller ID, and AI-disclosure script configured; opt-out and human-escalation tested; recording and retention settings approved; and campaign-owner sign-off.

Locked regions

Countries without an approved compliance pack are locked for outbound calling. Expansion beyond the US and UK follows the same discipline: local review, localized disclosure/opt-out, and counsel sign-off before any live call.

Not legal advice

This summary supports product planning and partner onboarding. Each launch needs review by qualified counsel in the target jurisdiction. Questions: legal@kleos.click.